Sport Relief 

Comic Relief’s Complaints Procedure

Comic Relief is committed to resolving complaints in an appropriate, fair and timely manner.

If you would like to make a complaint you may contact us by email or by letter or by fax.

Comic Relief UK

Please mark all written correspondence for the attention of the Campaign Management team. We will acknowledge receipt of your complaint within 14 days of receiving it. We will carry out a full investigation of your complaint, and will advise you of our findings within 30 days of acknowledging receipt (provided that the incident you wish to complain about happened within three months of the date of your complaint).

If your complaint concerns fundraising and you are dissatisfied with the outcome of our investigation, you may refer the matter to the Fundraising Standards Board (see below), provided that you do so within two months of our response.

Please note that we may be unable to investigate and resolve complaints if they refer to an incident more than 3 months in the past.

Please also note that any complaints concerning any programmes on the BBC should be directed to the BBC. Details can be found at www.bbc.co.uk/complaints.

The Fundraising Standards Board

Comic Relief is a member of the Fundraising Standards Board (FRSB), the body for self-regulation of fundraising in the UK.

As a member of the FRSB, we agree to adhere to the Fundraising Promise, which commits us to the highest standards of fundraising good practice, ensuring that our fundraising is open, fair, honest and legal. You can download the Fundraising Promise here.

For more information on the FRSB, please go to www.frsb.org.uk. If you would like to refer a fundraising complaint to them, you can contact them at: Fundraising Standards Board Hampton House, 20 Albert Embankment, London, SE1 7JT UK